Claims Management

If the unexpected happens, insurance paperwork is the last thing you want to think about. We’ll handle the claims process on your behalf - so you can focus on what’s really important.

What to do if you need to make a claim

Limit Further Loss

Limit Further Loss

As soon as something happens that causes loss, damage or liability, you must take all reasonable steps to protect your property, the people involved and minimise any further damage. This may involve police or other authorities where necessary.

Provide Details

Provide Details

Complete a detailed incident report containing the third party’s name, date and time of loss, as well as a full description of the loss. Include any relevant photographs and supporting documentation.

Contact Us

Contact Us

Advise your account manager or claim team member as soon as you can. Be aware that if you admit liability, it could be used against you later if a claim is made.

Support when you need it most

We’re here to help - with procedures and support in place to manage your claims in a timely and professional manner.

Case Study

Scenario: One of our clients suffered storm and flood damage to his home. He was in a disagreement with the loss adjuster and insurer regarding some of the repairs to the property, including the delay and cost to replace the carpets, repair to the driveway and the costs involved in bringing the tennis court up to standard.

Outcome: Working on the client’s behalf, we were able to get all these items settled promptly to his satisfaction. The total payout resulted to $112,075 - which was a $41,250 increase from the insurer's initial value of the loss.

*Disclaimer: The information contained in this case study is used only for the purpose of illustration. Individual circumstances, insurance and coverage may vary.

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