Complaints

We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us:

The Complaints Officer
Gow-Gates Insurance Brokers Pty Ltd
GPO Box 4731
Sydney NSW 2001
Phone: (02) 8267 9999
Email: feedback@gowgates.com.au

We subscribe to the Australian Financial Complaints Authority. If your complaint is not successfully resolved by our office within 30 business days from the date reported to our office, it can be referred to AFCA at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Complaints relating to a Lloyd's Policy?

If we arrange cover under a Lloyd's Coverholder binder authority and you have a complaint that can't be resolved to your satisfaction by us within ten (10) business days we will escalate the complaint to Lloyd's Australia Limited.

The Lloyds Australia complaint process is detailed on their website. Access the website here.

Lloyds Contact Details:

Lloyd's Australia Limited,
Mail: Suite 1603/1 Macquarie Place, Sydney NSW 2000
Email: idraustralia@lloyds.com
Phone: (02) 8298 0783
Facsimile number: (02) 8298 0788

Customer Satisfaction Policy

To view our Customer Satisfaction Policy please click here