What to expect from a Gow-Gates insurance broker?

Objective and qualified insurance broking and advice; Expertise in a range of risks, including emerging risks such as cybercrime; Australian owned: a team that knows you and is committed to your success; Unparalleled service that negotiates on your behalf, tailors policies, and manages claims; Experience and knowledge with the risks and insurance options specific to your industry; An annual review to identify gaps and ensure your cover is appropriate and cost effective; Access to over 150 insurers, comparisons and advice on a range of options and solutions.

What services do you provide?

We provide a full range of insurance services to assist in keeping you protected. These include insurance broking and placement, claims management, risk management/advice, risk technology, alternative risk transfer, workers compensation, return to work, wealth advice and mortgage broking.

Which insurers do you use?

As an unaligned broker group, we can open the door to a range of insurers. Our consultants work with Australian and international insurance markets to find the right solution for you.

How do I make a claim?

Our specialist claims team are here to support you at every stage of your claim, during what we know can be a difficult time. From preparation to advocating to your insurer on your behalf, we're on your side. Visit our Claims page to get started.

What type of businesses do you look after?

We can take care of a wide range of businesses and individuals. From small businesses to large corporates, government bodies and even sporting associations, we have the expertise to source and place risk cover you can depend on.

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Travel Agents & Tour Operators Insurance

As a travel agent or tour operator, you face unique risks every day — whether it's giving professional advice, handling bookings, or managing customer experiences. That's why we've created our bespoke and cost effective coverage, designed to provide instant protection for Professional Indemnity and Public Liability insurance.

Insurance Tailored for the Tourism Industry

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Cost Effective

Designed to provide the right protection at the right price. Our specialist equine team delivers quality cover without the high premiums often seen in standalone policies.

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Industry-Specific Cover

Tailored to the needs of travel professionals, covering errors, omissions, and public liability risks. Backed by our experts who understand the travel industry

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Claims Protection

No delays. Get immediate coverage while your full policy is processed. A streamlined process that makes securing insurance quick and easy.

Professional Indemnity and Public Liability - Australia's Leading Coverage Option

Our tailored coverage for the industry is a fast and hassle-free way to secure immediate processional indemnity and public liability insurance coverage while your final policy is being processed.

Ensuring that travel agents and tour operators are protected instantly, so you can focus on your business with peace of mind.

Advice when it matters. Advocacy when it counts.

How can you best protect your business?

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Bad Supplier Risk

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Financial Loss and Legal Costs

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Cyber Crime

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Scheduled Airline Failure

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Fire and Property Damage

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Natural Disasters

Reach out to us and say hello at the next industry event!

Gow-Gates has built a strong reputation over 40 + years in the travel insurance industry, serving clients across Australia and internationally. With offices in NSW, QLD, VIC and ACT, we provide nationwide support and market reach.

We've worked with and supported the Australian Travel Industry Association and the Council of Australian Tour Operators. Developing tailor-made solutions to travel businesses, providing the best insurance package that fits your business.

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Local Experts, Here When You Need Us

Ella Nicholson

Senior Account Executive

John Lewis

Account Director, QLD

Alain Sayour

Manager, Commercial

Raphael Tamayo

Head of Commercial , Private & Structured Risk

We're here to help.

Whether you have a question or need to solve a problem, you can find support tailored to your needs.

FAQs

Clear answers to help you understand our insurance solutions quickly and confidently

What can I expect from a Gow-Gates broker?

You’ll work directly with experienced brokers who take the time to understand your risk, challenge assumptions, and give advice that stands up when tested. We don’t disappear after placement. We stay accountable through claims, renewals, and change.

Do you work with businesses of all sizes?

We support a wide range of organisations, from growing businesses to complex national entities. Regardless of size, our approach remains the same: senior involvement, considered advice, and accountability for outcomes.

Which insurers do you work with?

We work with more than 150 Australian and international insurers. But our role isn’t to compare quotes, it’s to structure the right insurance program and negotiate outcomes on your behalf. We advocate for you in the market, not the other way around.

What happens if I need to make a claim?

Claims are where brokers prove their value. We manage the process end‑to‑end, challenge insurers where needed, and stay involved until resolution. You deal with the same team who advised you upfront, because accountability doesn’t stop when a premium is paid.

How do you approach insurance advice?

Insurance is a tool, not a product. Our advice starts with understanding your business, identifying where risk genuinely sits, and designing cover that reflects reality, not boilerplate policy wordings. That approach leads to better decisions and fewer surprises at claim time.

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